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The exchange service guarantees a refund upon the Customer’s request.
The Customer has the right to request a refund if the exchange is incomplete (before the payment is made on the application). The Executor undertakes to return the funds at the request of the Customer minus 5% of the paid amount (the percentage of commission for the return can be increased depending on the situation).
If the Customer requested a refund at the final stage (after the sale of the cryptocurrency), the Executor will make the refund by reverse conversion at the current exchange rate at the time of the request.
Learn more about the rules of the site: https://instacrypt.org/en/tos/.